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Policy:
Shipping & Return
IMPORTANT: Since not all products are shipped directly from Womens Red Tag, please do not just send items back to Womensredtag.com. In order for us to process your returns/exchanges as quickly as possible, please call or email us and explain your situation, and you will be given instructions on how and where to send your returned/exchanged items.
Products may be shipped separately. If you receive a partial order and have some concerns about the remaining order please contact us and we will respond a.s.a.p.
Returns will not be accepted on products that have been worn or washed. We can not accept items that have had tags removed or that have been hemmed.
To Exchange or Return a Product:
1. First, contact Womens Red Tag to obtain a return or exchange authorization # and to ensure your products are sent back to the correct location. It's fastest to email us at customerservice@womensredtag.com. with your request. Once received, your exchange/return instructions will be emailed to you.
2. Once return authorization is given, you will receive your credit within 3-10 days from when our account is credited.
Return Policies:
All refunds exclude S&H costs, instructions as follow:
- We must receive your returned products within 15 or 30 days of the date your order was placed dependent upon the brand of clothing purchased.
- Your returned products must be completely unworn with all original tags in place.
Restock Fees:
- There is a 10% Restock fee for most products.
- There is a 20% Restock fee for Sanmar, Cornerstone, District Threads, Gildan, Hanes, New Era, Ogio, OuterBanks, Polo-Tek, Port & Company, Port Authority, Red House, Sport-Tek, Hartwell, Liz Claiborne, Auburn Sports, A-Game, Lee, Red Kap, Bulwark, Lite FX, Chef Designs, Spectrum, Jerzees & Toppers.
- There is a 20% Restock fee for all Jewelry orders.
Returns can take up to 10 business days from the date we receive it to process. Returns received after 30 days of the order date will only receive store credit. You will be e-mailed your store credit receipt.
Please note that no returns or exchanges will be accepted 30 Days after order date.
PLEASE NOTE:
1. UjENA & Elan International Product Line - No Credits or Refunds! Exchanges available for incorrect or manufacturer's defected items at no cost. $15.00 Exchange/Reship/Restock Fee for all other exchanges.
2. RF Product Line (Sku Starts with RF-) - No Refunds! Exchanges available for incorrect or manufacturer's defected items only.
Shipping Options:
1. UjENA Ground Orders shipped by USPS, all others shipped using UPS Ground Shipping
Total Average Transit Time for Ground Orders: 2-10 business days. Transit time can vary depending on Postal Service, weather conditions, and other variables.
Express Shipping Options:
UjENA Express (3-4 Business Days)
UjENA Overnight
UPS Next Day Air (1 Business Day)
UPS 2nd Day Air (2 Business Days)
Orders placed afternoon Fridays or during the weekend may be shipped the following Monday. Orders placed afternoon Monday - Thursday may be shipped the next day. UPS does not ship or deliver on Saturdays, Sundays, or National Holidays.
We reserve the right to change the shipping company and Option you requested. This may be done for several reasons:
- Your chosen shipper is more expensive
- Another shipping company would deliver the product sooner
- Choosing another option would get your package delivered sooner
- Your product is shipping directly from the Vendor and they only use a certain shipping company
These changes are due to contracts that we and our vendors share with the shipping companies.
WE assume No Responsibility for orders shipped to foreign countries. When you place your order with us, you are assuming all Risks for Lost, Stolen, Delayed or Impounded Orders. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. When you place your order, you are Agreeing to our terms. Next you will need to contact our office for "Estimated Shipping Rates". The rate(s) we will provide you, may differ once the actual order has been created. You will be responsible for added shipping fee(s) if incurred. You are responsible for any duties or taxes that may apply. We do not collect any duty or taxes from you. We do not know how much they will cost you. Check with your country. We report the exact amount of sale on the custom form. The description of the package contents on the custom form usually reads for personal use.
Privacy/Security
At Women's Red Tag your right to privacy is our number one concern. That's why, when you visit Womensredtag.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site www.womensredtag.com.
The online store at www.womensredtag.com is designed to give you control over the privacy of your credit card information, name, address, e-mail and any other information you provide us. We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption.
Women's Red Tag may occasionally e-mail our customers about products and services that we feel may be on interest to you. If you do not want to receive such mailings, simply reply "Remove" and we will act accordingly.
New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Women's Red Tag, we primarily use "cookies" to maintain your shopping experience in our online store. A cookie is a small amount of data that is automatically sent to your web browser from a web server and stored on your computer's hard drive. They help you navigate our site easier. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using or your Internet service protocol (ISP) address, but beyond that, our use of cookies is designed only to provide you with a better experience with using www.womensredtag.com. As well as, help us offer better products and services to meet the needs of our valued customers.
Women's Red Tag has no desire or intent to invade your privacy while using the womensredtag.com site and we will only use your personal information if deemed necessary.
Women's Red Tag may disclose personal information of a user only (a) if the user consents to the disclosure or the disclosure does not specifically identify the user, (b) if required to comply with the law or with legal process, (c) upon the sale or partnership of womensredtag.com by/with a third party or (d) defend claims that womensredtag.com is engaged in activities that violate the rights of third parties.
This site contains links to other sites as a convenience and for informational purposes only. Women's Red Tag is not responsible for the privacy practices or the content of such Web sites.
For any further information or questions please contact us at customerservice@womensredtag.com.
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